Refund & Returns Policy

ORDER CANCELLATION

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

RETURNS

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Your satisfaction is our #1 priority. Therefore, you can request a refund or replacement for your ordered products if:

  • you did not receive them within the guaranteed time (45 days not including 2-5-day processing)
  • you have received a wrong item
  • you may return unworn products within 60days of purchase (*Customers returning goods are responsible for freight charges)
  • For hygiene purposes, underwear such as Panties or Knickers cannot be returned for refund or exchange, unless a genuine qaulity issue has been identified

Returns can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on our Contact US page or via email to: customerservices@shapewearaffair.com.

HOW TO RETURN AN ITEM

  • Send them to us exactly as you received them in a new and unused condition. If the product seal is broken, we will not be able to refund you.
  • Get them back to us within 15 days of receipt
  • Include your despatch note as proof of purchase
  • Please note this does not affect your statutory rights in respect of damaged or defective products.

If you unpack your product and find it damaged or incorrect, please contact us as soon as you can so that we can arrange a return or exchange product for you.

REFUNDS

When returning your order to our warehouse it can take up to 14 days for your return to be processed. Please allow the full 14 days to pass before querying your return.

Once your return has been processed you will receive a confirmation email and your refund will appear in your account within 5-10 working days.

PRODUCT EXCEPTIONS

Unless faulty, the following items cannot be cancelled or returned:

  • bespoke, customised or personalised items
  • items sealed for health or hygiene reasons if unsealed

By purchasing from Shapewearaffair, you accept these terms and conditions.

Your statutory rights are not affected.

Send the item(s) to:

Shapewear Affair 
11 Fairlead Road 
Rochester 
Kent  
ME1 2PH 
United Kingdom